At Point-S Pneus Lavoie we know the importance of protecting your personal information. Whether you shop online or in person, we want to make sure your experience goes smoothly. In this regard, we have developed this Privacy Policy to explain our practices relating to the collection, use and disclosure of your personal information.
This policy applies to our retail stores, our websites and any other place where Point-S Pneus Lavoie collects and uses your personal information.
All references to « websites » in this privacy policy refer to or other sites provided by Point-S Pneus Lavoie. You may choose not to provide us with your personal information. If so, we may not be able to provide you with the product, service or information you requested.

What information does Point-S Pneus Lavoie collect?

At Point-S Pneus Lavoie, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of our interaction with you.

Personal information

Personal information is information that identifies a person or information about a person who can be identified. We may collect personal information such as:

  • Your contact information: name, postal address, telephone number and email address, etc.;
  • Your personal preferences: wish list, language preferences and marketing consent, etc.;
  • Your transaction information: products purchased, payment method, amount paid and credit or debit card number, etc.

Non-personal information

At Point-S Pneus Lavoie, we automatically collect certain non-personal information about users of the website. This information does not identify you. They include the IP address of your computer, the IP address of your ISP, the date and time you visited the website, the Internet address of the website from which you came directly to our website, the operating system you use, the sections of the website you visit, the pages of the website that you read and the images you watch, and the content you download from the website.

How is your personal information used?

Point-S Pneus Lavoie may use your personal information for a variety of commercial purposes, for example:

  • provide customer support to answer your questions or complaints;
  • conduct surveys to improve our services;
  • measure and improve the effectiveness of our websites or marketing efforts;
  • detect fraud attempts and errors and protect against fraud and errors;
  • track and analyze your purchases and preferences to better understand your needs for products and services;
  • customize our online content or our in-store offerings according to your preferences;
  • offer you, if you request it, additional products and services;
  • other purposes as described in this privacy policy.

Your Consent

Point-S Pneus Lavoie only collects, uses or discloses your personal information with your consent, unless this is required and permitted by law. When you choose to provide us with personal information, you agree to the use of your personal information as outlined in this Privacy Policy and as may be mentioned at the time of collection.

Explicit consent

You will sometimes be asked to give your explicit consent, for example by marking a box to indicate that you consent to receive marketing communications, or by signing your name to indicate your acceptance of the terms of use and disclosure contained on a website application form.

Tacit consent

In other cases, we may obtain your tacit consent when we can reasonably conclude that you have given your consent through an action you have taken or an action you have decided not to take. This usually occurs when the purpose of the use of your personal information is reasonably apparent to you.

Withdrawing your consent

You can notify us at any time that you wish to withdraw or change your consent concerning the use and disclosure of your information. We will satisfy your request taking into account the legal and contractual constraints related to your transactions. If you have chosen to be included in our mailing lists or subscribed to one of our newsletters, we will always offer you the opportunity to opt out of the lists or unsubscribe. For example, every newsletter we send you includes a link or other method that allows you to unsubscribe or opt out of other newsletters.

Information that Point-S Pneus Lavoie collects directly

Below are other examples of our direct methods of collecting personal information and our use of that information.

In-store purchases

When you purchase a Point-S Pneus Lavoie product or service, you may need to provide us with your contact information and payment information (such as your credit card details) so that we can process your request or close your transaction. Making appointments, maintaining a product or vehicle are other examples where it is necessary to collect your personal information.

Our websites

You can browse our websites anonymously. However, to access special features of our websites or to order products or services from our websites, you may be asked to enter personal information such as your name, email address, mailing address, phone number or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries and monitor the functions of our websites that you choose to use, such as your account information, history billing, making appointments, etc.

Information that Point-S Pneus Lavoie automatically collects


The website uses « cookies », a technology that installs a small amount of data on a website user's computer to allow the website to recognize subsequent visits using that computer. Cookies improve the convenience and use of the website. The information provided by cookies is used to recognize you as a previous user of the website (so you do not have to enter your language preference each time for example), to offer content and personalized information on the web pages, to trace your activities on the website, to meet your needs and to otherwise facilitate your experience on our website. You may choose to decline cookies if your browser permits, but this may affect your use of the website and your ability to access certain features of the website or to enter into transactions through the website.

Links to other websites

Links to other websites or Internet resources offered exclusively for information and convenience may appear on our website. When you click on one of these links, you communicate with another website or Internet resource. Point-S Pneus Lavoie assumes no responsibility for these websites or Internet resources and the collection, use and disclosure of your personal information. We encourage you to read the privacy policies of these other websites to find out how they collect and use your personal information.

In store: Video surveillance

Point-S Pneus Lavoie retail stores are monitored by video cameras for security and loss prevention purposes. The recorded images of our customers are only viewed when necessary. Video content is also sometimes used for general demographics and traffic analysis.

Does Point-S Pneus Lavoie share your information?

Point-S Pneus Lavoie does not sell or rent the personal information of its customers to third parties. However, in the normal course of business, we may share some of your personal information with our corporate family and third parties who work for us or as permitted or required by law.
Some of these transactions may cause the information collected by Point-S Pneus Lavoie to be stored or processed outside of Canada and, as a result, your personal information may be available to law enforcement and regulatory agencies by the law or with the laws of these foreign jurisdictions.

Service Providers

Point-S Pneus Lavoie may use third parties to manage one or more aspects of its business operations, including the handling of personal information. When using an outside company, we enter into contracts or use other appropriate means to ensure that your personal information is used by this Privacy Policy.
For example, we may share personal information with third parties who will perform services on our behalf: online order processing, non-cash payment processing, sending marketing communications, product maintenance, conducting surveys, verification and validation of information that you have provided to us and providing customer support services.
Point-S Pneus Lavoie has taken steps to prevent the fraudulent use of your information on its websites. Point-S Pneus Lavoie has adopted industry standard authentication procedures to protect you when shopping online on its websites. This includes, but is not limited to, communication with financial institutions or credit reporting agencies to verify the authenticity of your credit card and validate your credit card billing data.

Information shared by Point-S Pneus Lavoie, its parent companies, subsidiaries and divisions

Point-S Pneus Lavoie may share information collected on its websites with Point-S Pneus Lavoie Retailers (and vice versa) and with its parent companies, subsidiaries or divisions for internal business purposes by this Privacy Policy. If Point-S Pneus Lavoie shares your information with its corporate family, it will ensure that your information is always used in accordance with this Privacy Policy and your choices.

Product recalls for security reasons

If a manufacturer reported a product recall for security reasons, we could provide your contact information, limited to your name, address and phone number, to the manufacturer so he can notify you of the recall and provide details of replacement or repair programs. This transfer of your details only takes place for reminders that may compromise your security or the operation of the product you have purchased.

Sale or transfer of Point-S Pneus Lavoie in whole or in part

Any information we hold about you may be transferred or disclosed to a buyer or prospective purchaser in the event of a sale, assignment or transfer of our business or assets, in whole or in part. Should such a transfer occur, we will use reasonable efforts to attempt to ensure that the transferee will use your information in accordance with this Privacy Policy.

Disclosure in accordance with the law

Point-S Pneus Lavoie may disclose your information as permitted or required by law. A court of law or other entity with the power to compel us to disclose such information may require us to disclose such information. If there are reasonable grounds to believe that the information may be useful in the investigation of unlawful or unlawful activities, we may disclose the information to law enforcement agencies and other law enforcement agencies investigation.

How does Point-S Pneus Lavoie protect your information?

The security of your personal information is a top priority at Point-S Pneus Lavoie. We maintain the latest protection and security standards to protect your personal information, whether in print or electronic form, against unauthorized access, disclosure and misuse. For example, electronic records are stored on secure servers with limited access, we use technological tools like firewalls and passwords, and we make sure our employees are educated about the importance of maintaining security and privacy personal information.

SSL technology

Our websites use encryption technologies, such as SSL, to protect your personal information during data transport. SSL encrypts order information such as your name, address, and credit card number.

Choose a password

When you create an online account on our websites, you must select a personal password. To maximize your protection, you should choose at least 6 characters including a combination of letters and numbers. You are solely responsible for maintaining the privacy of your password and account information. Point-S Pneus Lavoie never sends an unsolicited communication asking you for your password or asking you to update your account information.

How can you check your information?

You may review your information to verify, update, correct or remove obsolete information. If you have created an account on one of our websites, you can access it and change the profile of your online account yourself. You may also request at any time to review the information we have retained, how we have used it and to whom we have disclosed it by contacting us as indicated under "How to contact Point-S Pneus Lavoie." Except for certain exceptions prescribed by law, and as long as we can authenticate your identity, you will have reasonable access to your personal information, and you may verify the accuracy and accuracy of the information and have it corrected as necessary. You may also ask us to change your preferences regarding the use or disclosure of your information or to request further communications from us.

When is your information deleted?

We retain your information for as long as we need it for legitimate business purposes and in accordance with any legal requirement. Our retention standards meet the following parameters: we destroy your information when it is no longer needed, or we remove information that identifies you to make it anonymous.

How to contact Point-S Pneus Lavoie

Point-S Pneus Lavoie is responsible for all personal information it manages. Our Privacy Officer is responsible for the compliance of Point-S Pneus Lavoie with the principles outlined in this policy. If you have any questions, concerns or complaints about our organization's privacy practices or if you would like to be removed from our mailing list, contact us:
Phone:(819) 777-5999
Mailing address:Point-S Pneus Lavoie Head Office (Pneus Lavoie)
Attention:Privacy Officer
820 boul. St-Joseph, Gatineau (QC), J8Z 1S9

We will respond to your inquiry or investigate your problem as soon as possible, but at most within 30 days of receiving your request.

Email communications, an important reminder:

Note that emails sent over the public Internet are not protected. If you send us an email directly from your email account, the content is not encrypted. We strongly recommend that you do not send us sensitive information (such as a credit card number) by email that is not encrypted. Point-S Pneus Lavoie is not responsible for your sending of personal information by email over the public Internet.

Changes to the policy

Last updated: 2019-03-06
To reflect changes in the services we provide, technology changes, and changing laws, this privacy policy may change without notice over time. We may add, modify or remove segments of the Privacy Policy when we deem it necessary. We encourage you to periodically review our privacy policy. Whenever you submit personal information or use our services, you agree to the terms of the privacy policy in effect. When we update the privacy policy, we will change the date to reflect the effective date of the changes.